LedgerBee Terms & Conditions

Last updated: 21 September 2026

The following terms apply when you use LedgerBee's services. They are written in clear language for easier reading.

1. Acceptance and definitions

By using our services, you accept these terms and any documents referenced by them. We may update the terms from time to time and will notify you before material changes take effect. If a change is materially adverse to you, you may terminate your subscription with effect from the end of the current Commitment Period or, if your subscription has no Commitment Period, from the end of the current Billing Period, by giving written notice within 30 days of our notification; until then, the previous terms apply to you. Updates to the DPA follow the same mechanism, except changes to sub-processors (which follow Annex B of the DPA) and changes required by applicable law, which take effect as required.

LedgerBee is the trading name of LedgerBee Technologies A/S, a Danish company, CVR 36958723 (VAT DK36958723), Edison Park 4, st., DK-6715 Esbjerg N, Denmark.

Service means the cloud-based accounting, finance and related platform provided by LedgerBee.

User means you and anyone you authorise to access your account. Users are unlimited and free.

Order Form means the signed subscription order or an electronic confirmation (e.g. via LedgerBee.com or another approved ordering system), including an onboarding quote that you accept electronically, listing the modules selected, usage allowances, pricing, the Start Date, any Trial Period, any Commitment Period, the billing frequency and any billing day, the payment term and the collection method. It forms part of this Agreement and takes precedence over general pricing information.

Start Date means the date you accept the Order Form (for an onboarding quote, the date you accept the quote), unless the Order Form states a later start date.

Trial Period means any free trial stated in the Order Form, counted in days from the Start Date.

Billing Start Date means the first day of the paid subscription: the day after the Trial Period ends, or the Start Date if there is no Trial Period, or a later commissioning date if the Order Form states one.

Billing Period means the period each invoice covers (a month, a quarter or a year, as stated in the Order Form), counted from the Billing Start Date or from the billing day stated in the Order Form (see Section 4).

Commitment Period means a minimum period stated in the Order Form during which the subscription cannot be cancelled. If the Order Form states "no commitment", or states no Commitment Period at all, the subscription has no Commitment Period.

Order of precedence. If there is any conflict between documents: the Data Processing Agreement prevails for data-protection matters; the Order Form (including any customer-specific addendum attached to it) prevails for pricing, selected modules and other commercial details; these Terms apply otherwise; and any other policy referenced by them ranks last.

Modules ("Blocks")

The Service is one platform: a metered Core keeps the books and the Hivey AI layer runs across every module. Modules are also referred to as Blocks in our product and pricing materials — the two terms mean the same thing. You can take any combination of modules, and each module scales on its own meter — never per user. Large enterprises can take a custom bundle.

• Core Platform — invoicing and e-invoicing, bookkeeping, bank reconciliation, VAT, dimensions, accruals, and accounts payable and receivable. Metered by Document (incoming invoices and receipts); postings imported from integrations are not counted. Includes unlimited free users and, except on the entry tier, one free holding company.
• Hivey (AI layer) — auto-booking that posts documents and applies accounting policies, and HiveyChat, which answers questions and produces analyses from your live ledger. Every plan includes an AI-credit allowance shared with HiveyChat (a simple document typically uses one to two AI credits; a typical HiveyChat turn counts as one AI credit); usage beyond the allowance is metered per AI credit, the per-credit price decreasing with volume.
• Subscription Management — recurring billing, usage-based invoicing, revenue recognition and SaaS metrics. Metered by Monthly Recurring Revenue (MRR).
• Spend & Corporate Cards — corporate cards, bill pay and purchase orders. Metered by cardholders; card-scheme and payment-processing fees are separate and pass through.
• Payroll & People — payroll, HR, ATS, global payroll and employer-of-record (EOR). Danish payroll runs on the Intect payroll engine; global payroll and EOR are delivered by Deel under Deel's own terms (Section 12). Metered by payslips or employees (per person paid or managed per period).
• Budgets, Cash Flow & FP&A — planning, forecasting and liquidity. Priced by feature tier.
• Projects & Field — project and field-service management. Priced by feature tier and field users; office users are free and unlimited.
• Operations — warehouse and production. Metered by volume.
• Group & Consolidation / Advisor — multi-entity consolidation and the advisor workspace. Metered by entities.
• Approval Workflows — approval and authorisation flows across the platform.
• MCP (AI-agent access) — connectivity is free on every plan, including the free tier; you pay only for the AI intelligence that agents trigger (metered by AI credits). Extreme programmatic volume is governed by fair use, with an enterprise API agreement available for outliers.
• Onboarding — migration and training services, charged as one-off services where applicable.
• Extended Bank Integration — an add-on offering richer reconciliation data and vendor payments directly from LedgerBee. It requires a separate agreement with your bank, which may charge additional fees that you are responsible for.

We may introduce new modules over time and will update this section accordingly.

Metrics (how each module is measured)

• Document — an incoming invoice or receipt (Core Platform). Documents imported from integrations that do not require scanning are not counted.
• AI credit — the unit that meters Hivey and MCP usage. An AI credit is consumed by a discrete automated action performed by the Service, such as creating a journal entry, creating a vendor, posting an accrual, executing a payment or performing a reconciliation; a HiveyChat turn also counts as one AI credit. A simple document typically involves one to two AI credits, while a complex document — booking, reconciliation and accrual — can involve four or more. Every plan includes an AI-credit allowance; usage beyond it is metered per AI credit.
• MRR — your recurring subscription income (Subscription Management).
• Cardholders — active corporate-card holders (Spend & Corporate Cards).
• Payslips / employees — employees paid per period (Payroll & People).
• Entities — legal entities / holding companies consolidated or managed (Group & Consolidation, Advisor).
• Volume — usage units such as fulfillment orders or production/warehouse throughput (Operations).

Users are always free and unlimited and are never a billing metric.

2. Access and use

We grant you a non-exclusive, non-transferable licence to use the Service for your internal business purposes.

You are responsible for all activity on your account, including actions by authorised users. Do not share login credentials or resell access.

You may not reverse-engineer, disrupt, overload, scrape or use the Service for illegal purposes.

We may suspend or terminate access if you breach these obligations or fail to pay fees. This right of suspension applies notwithstanding any continuity, availability or functionality commitments elsewhere in the Agreement, unless expressly waived in a signed Order Form or addendum.

The Service includes the LedgerBee Companion mobile application (the "App"). The licence granted in Section 2 applies equally to the App: we grant you a limited, non-exclusive, non-transferable and revocable licence to install and use the App on devices you own or control, solely for your internal business use and subject to these Terms.

The App is distributed through the Apple App Store and Google Play, and your download and use of it are also subject to those stores' terms. You must keep the App reasonably up to date; we may require a minimum supported version for security reasons and may discontinue support for older versions.

Apple. You acknowledge that these Terms are concluded between you and LedgerBee only, and not with Apple, and that Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App or to address any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

The App is a companion to, and not a replacement for, the web-based Service; the features available in the App may differ from those available on the web.

3. Modules, metrics and fair usage

You may purchase modules individually or together; the Order Form specifies your modules and allowances.

Tier upgrades and re-banding. Usage-based modules start in the tier stated on your Order Form (or selected at signup). We monitor actual usage continuously; if your usage exceeds your tier, we automatically upgrade you to the applicable higher tier with effect from the date of upgrade, applying going forward. At each renewal of your Commitment Period or, if your subscription has no Commitment Period, at each anniversary of your Billing Start Date, your tier is re-set based on your trailing twelve-month usage, so you may move down a tier at that point if usage has decreased.

If you exceed the included number of documents in the Core Platform, additional per-document fees apply. Users remain free and unlimited.

Free plan. Where we offer a free tier, it is provided as-is, may be changed or discontinued with reasonable notice, and accounts may be terminated or archived after extended inactivity. Section 10 (data export) and the DPA's retention rules apply to free accounts as well.

Hivey and MCP usage beyond your included AI-credit allowance is metered per AI credit, at the rates in your Order Form, decreasing with volume. Extreme programmatic volume is governed by fair use; an enterprise API agreement is available for outliers.

Subscription Management fees are based on your MRR. If your MRR changes by more than ±10% versus the previous period, we may adjust your fee or tier.

The Extended Bank Integration add-on requires you to grant permission to connect to your bank; your bank may charge fees you are responsible for.

4. Subscription and payment terms

Your subscription begins on the Start Date. If your Order Form includes a Trial Period, the trial rules below apply and fees are first charged from the Billing Start Date. If your Order Form states a later commissioning date, the Billing Start Date is that date, and any use of the Service before then is governed by the Order Form.

The Order Form states whether you pay monthly, quarterly or annually. Unless the Order Form states otherwise, annual prepay is the list price, quarterly billing carries a +10% surcharge and monthly billing a +20% surcharge. The fees stated in the Order Form are the fees you pay, whether or not a surcharge is shown as a separate line. Other billing intervals may be agreed in the Order Form.

Billing Periods run from the Billing Start Date. If the Order Form states a billing day of the month, the first Billing Period runs from the Billing Start Date to the day before the next occurrence of that billing day and is invoiced pro rata; each later Billing Period runs from one billing day to the day before the next.

You may lock your price by paying annually upfront; the locked price applies to the agreed usage and package. If your usage exceeds the allowance or you add modules, the price is adjusted accordingly for the next period.

Fees are billed in advance and are non-refundable once the Billing Period has started. You must maintain a valid payment method. Payment is due within the payment term stated in your Order Form or, if none is stated, within eight days of the invoice date, and late payments accrue interest at the rate stated on the invoice. You may not set off claims against us in fees due under this Agreement.

Commitment Period and renewal. Your Order Form states whether your subscription has a Commitment Period and, if so, its length or end date. If the Order Form states no Commitment Period, the subscription has none.

Subscriptions with a Commitment Period. The Commitment Period runs from the Billing Start Date for the length stated in the Order Form, or until the end date stated there. If you have prepaid for a longer period, the prepaid period is the Commitment Period. At the end of the Commitment Period the subscription automatically renews for a further Commitment Period of 12 months, and so on, unless the Order Form states a different renewal period or states that the subscription ends on the end date, or unless either party gives notice of non-renewal in accordance with Section 10. Except where this Agreement gives you an express exit right (materially adverse changes, Section 1; price changes, Section 5) or you terminate for our uncured material breach (Section 10), the subscription cannot be terminated with effect during a Commitment Period, and the fees for the remainder of the Commitment Period remain payable and are non-refundable.

Subscriptions without a Commitment Period. The subscription runs from Billing Period to Billing Period until it is cancelled in accordance with Section 10. Fees for a Billing Period that has started are non-refundable.

Collection via Leverandørservice. If the Order Form states that fees are collected via Leverandørservice, you authorise us to collect each invoice by direct debit under your Leverandørservice mandate on the due date. We email each invoice to you in advance as notice of the amount to be collected. Collection via Leverandørservice is available for DKK-denominated subscriptions only and requires an active mandate. If a collection is rejected or reversed, or your mandate is withdrawn, the invoice remains payable by another payment method by the original due date, and the late-payment rules above apply. The rules of Leverandørservice apply in addition to this Agreement.

Trial Period. If the Order Form includes a Trial Period, you may use the Service free of charge from the Start Date for the number of days stated. During the Trial Period either party may end the subscription with immediate effect by written notice or through the account settings, and no fees are payable. Unless the subscription is ended before the Trial Period expires, it continues as a paid subscription from the Billing Start Date on the terms of the Order Form, and any Commitment Period runs from that date. We may limit certain features or usage during a Trial Period; any limits are stated in the Order Form or shown in the Service. Data you enter during a Trial Period is handled under Section 10 (data export and deletion) and the DPA, whether or not you continue after the trial.

5. Price adjustments

We may change general pricing or package contents with reasonable written notice. For subscriptions with a Commitment Period, changes other than the annual indexation below take effect no earlier than your next renewal. For subscriptions without a Commitment Period, changes take effect from the first Billing Period that starts at least 30 days after we notify you.

Each year we adjust fees in line with the Danish net price index (nettoprisindekset) published by Danmarks Statistik (or a comparable official benchmark), with a minimum increase of 2%. Our industry has made a habit of large, sudden price jumps — we deliberately do not follow it: beyond ordinary indexation, we will not raise the price of your existing modules and tiers during a Commitment Period, and any structural price or packaging change takes effect no earlier than your next renewal, with prior written notice. Subscriptions without a Commitment Period follow the notice rule in the first paragraph of this Section.

If you do not accept a price change, you may terminate your subscription with effect from the date the change would take effect, by giving written notice before that date.

6. Service levels, support and availability

Availability. We target 99.5% monthly uptime for the production Service, measured excluding scheduled maintenance and events beyond our reasonable control (Section 13).

Maintenance. We may perform scheduled maintenance, which we aim to carry out outside normal Danish business hours and to announce in advance where practicable.

Support. All plans include free support by phone, chat and e-mail, together with access to our online knowledge base. Support is available Monday–Thursday 09.00–16.00 and Friday 09.00–15.00 (Danish time), excluding Danish public holidays. Target first-response times are set out in your plan or Order Form (for example, next-business-day for standard support and a shorter target for priority support). Additional or extended support hours can be purchased separately as a support package.

Roadmap, beta and preview features. Features or modules marked as roadmap, beta, preview or similar are provided as-is, may change materially or be withdrawn before general availability, and are excluded from the availability target and any service-credit remedies until they are generally available. They should not be relied on for go-live planning without written confirmation of a release date.

Any service-credit remedies, where offered, are stated in your Order Form or our support policy and are your sole remedy for availability shortfalls. We are not liable for interruptions caused by events beyond our control (see Section 13).

7. Data and privacy

You are the data controller for the personal data you enter into the Service; LedgerBee acts as a data processor and processes data only to provide the Service.

You must enter into our Data Processing Agreement (DPA) at ledgerbee.com/data-processing-agreement. By signing or electronically accepting the Order Form or completing online signup, you agree to the DPA, which forms part of these Terms.

The Service is not designed or intended for special categories of personal data, including patient or health data; see Section 2 of the DPA for the data types we do not process.

Payroll & People. Danish payroll is processed on the Intect payroll engine, which acts as our sub-processor (Annex B of the DPA). If you select e-Boks as the delivery method for payslips, payslips are delivered to your employees' e-Boks mailboxes and e-Boks acts as sub-processor for that delivery; you can choose another delivery method at any time in the Service. Statutory reporting to tax and other authorities, pension providers and similar recipients (in Denmark, for example, SKAT/eIndkomst, ATP and FerieKonto) is made on your instruction as part of running payroll; these recipients are independent data controllers. Global payroll and EOR are delivered by Deel under Deel's own terms and data-processing terms (Section 12); Deel is not our sub-processor.

Our AI features (Hivey and MCP) run within the EU/EEA. We will never use your identifiable data to train third-party models without your consent, and your inputs and outputs are not used to train the AI providers' foundation models. Anonymised service-improvement data. As an integral part of providing and maintaining the Service — in particular its automatic functions — we use data in anonymised and aggregated form, from which no person and no customer is or can be identified, to operate, analyse and improve the Service, its automatic functions and our own AI models, where permitted by law. For example, we learn how a given supplier's charge typically appears in bank and payment-provider (PSP) transaction text so that the Service can recognise it and suggest the correct account and VAT code — such learning data contains no personal data and no customer-identifiable information. This applies to all subscriptions, and our right to use effectively anonymised data survives termination. Because this anonymised learning is technically integral to the automatic functions, your use of Hivey or other automatic functions (for example automatic bank reconciliation) constitutes acceptance of this anonymised data use; if you opt out by signed addendum, the automatic functions will not be available to you. The corresponding processing instruction is set out in Annex D of the DPA.

Hivey may produce suggestions that require human review. You remain responsible for verifying the correctness of accounting entries.

Acceptable use of AI. You will not use Hivey or the MCP interface to (a) process data you have no right to process, (b) attempt to extract, copy or reverse-engineer the underlying models or their training data, or (c) generate unlawful content. Hivey outputs are suggestions that may contain errors and are not legal, tax or accounting advice.

8. Confidentiality

Both parties agree to keep confidential information secret. Confidential information includes non-public business, technical and financial information.

We may disclose confidential information if required by law or court order.

9. Intellectual property

All intellectual-property rights in the Service remain with LedgerBee and its licensors. You may not copy, modify or create derivative works of the Service.

You retain ownership of your data and grant us a licence to use it to provide the Service and as otherwise described in Section 7 (anonymised and aggregated data).

10. Cancellation and termination

Subscriptions with a Commitment Period. You may cancel by giving written notice no later than the end of the current month plus three calendar months before the end of the then-current Commitment Period. For example, for a 1 August renewal, notice must be received by 30 April; later notice takes effect at the end of the following Commitment Period.

Subscriptions without a Commitment Period. You may cancel at any time by written notice or through the account settings. Cancellation takes effect at the end of the current Billing Period. We do not invoice any further Billing Period after that; fees already invoiced for the current Billing Period are not refunded.

We may end a subscription without a Commitment Period by giving you at least three months' written notice to the end of a Billing Period.

During a Trial Period, the trial rules in Section 4 apply instead of the above.

Termination for cause. Either party may terminate the Agreement with immediate effect if the other party commits a material breach and fails to remedy it within 30 days of receiving written notice describing the breach. We may additionally terminate for repeated late payment or misuse. On termination, access ends at the close of the current Billing Period or, where you have cancelled a subscription with a Commitment Period, at the end of that Commitment Period (or immediately, in the case of termination for cause by us or where the subscription is ended during a Trial Period).

Data export. You can export your data — master data (customers and suppliers), postings and ledger entries, invoices and invoice lines, subscription data, payment status, and attached documents/vouchers — in a structured, machine-readable format via the Service's built-in export functions at any time during the term, at no charge. At termination, and for four weeks thereafter (see the DPA), the same export remains available, and we will provide one assisted full export on request at no charge. Bespoke export formats or additional assisted exports may be charged as additional services.

We will delete your data after termination in accordance with the DPA, except where we are legally required to retain it (including the Danish Bookkeeping Act).

11. Limitation of liability and indemnification

Subject to the exceptions below, each party's total aggregate liability for all claims in any 12-month period is limited to the fees you paid for the Service in the three months immediately preceding the event giving rise to the claim.

Higher cap for data protection. For liability arising from a breach of data-protection law or the DPA, the cap is the fees paid in the 12 months preceding the claim.

Excluded from the cap (no limit, to the extent permitted by law): death or personal injury caused by negligence; fraud; gross negligence or wilful misconduct; breach of confidentiality; infringement of the other party's intellectual-property rights; and your obligations to pay fees and to indemnify us.

Neither party is liable for indirect or consequential losses such as lost profits, lost revenue or lost data, regardless of cause.

You agree to indemnify us against third-party claims arising from your misuse of the Service, your illegal activity, your data, or your infringement of third-party rights.

12. Third-party services

The Service relies on third-party providers (e.g. banks, payment and card providers, e-invoicing, e-signature, payroll providers, and EU-based AI providers such as Microsoft Azure and Amazon Web Services). These are listed in Annex B of the DPA.

We are not responsible for issues caused by third-party services, and separate terms may apply between you and a third party (such as your bank for the Extended Bank Integration).

Regulated partner services. Card issuing and payment services within Spend & Corporate Cards are provided by regulated partners under the card schemes' and partners' own terms; onboarding is subject to know-your-business (KYB) and anti-money-laundering (AML) checks, and the partner may decline or terminate card services independently of this Agreement.

Payroll partners. Danish payroll within Payroll & People runs on the payroll engine of Intect ApS (CVR 37035084), which we use as a sub-processor; you do not need a separate agreement with Intect. Payslip delivery via e-Boks (e-Boks Nordic A/S, CVR 25674154) is available as a delivery method you can select; it requires that the employee has a Danish CPR number and an active e-Boks/Digital Post mailbox. Where delivery to e-Boks is not possible, payslips remain available to the employee in the Service and the App.

Global payroll and employer of record (Deel). Global payroll and EOR services within Payroll & People are delivered by Deel, Inc. and its group companies ("Deel"). Before activation you are presented with Deel's terms of service and data-processing addendum, and by activating you enter into those terms directly with Deel; they govern Deel's services, Deel's sub-processors and Deel's international transfers of personal data (Deel is headquartered in the USA and relies on the EU Standard Contractual Clauses). Fees for Deel's services are stated in your Order Form or, where you agree them directly with Deel, in Deel's terms. For EOR, the Deel entity in the relevant country is the legal employer of the worker and acts as an independent data controller. LedgerBee is not a party to your agreement with Deel, does not employ EOR workers, and is not responsible for Deel's services; our role is to make Deel's services available in the Service and to transfer data to Deel on your instruction. LedgerBee is not a bank, payment institution or employer of record.

The Service may include third-party or open-source components licensed under their own terms.

13. Force majeure

Neither party is liable for delays or failures caused by events outside its reasonable control, such as natural disasters, war, strikes, pandemics or internet outages.

If force majeure lasts more than thirty days, either party may terminate the agreement.

14. Governing law and disputes

This agreement is governed by Danish law. Disputes shall be brought before the competent Danish courts (first instance: Retten i Esbjerg).

15. Assignment and subcontractors

LedgerBee may transfer or assign this agreement, or any of its rights and obligations, to a successor entity (for example, in a merger or sale of business), or use subcontractors to provide the Service.

You may not assign or transfer your rights or obligations without our prior written consent.

16. Customer responsibilities

You must ensure the data you enter is accurate and complete, and you remain responsible for your own accounting, tax and legal compliance. LedgerBee provides tools but does not provide legal, tax or accounting advice.

Keep your login credentials secure, use strong passwords and manage user permissions appropriately. Notify us immediately if you suspect unauthorised access or a security breach.

When using the Extended Bank Integration, you are responsible for resolving errors or disputes with your bank.

When using Payroll & People, you are responsible for the accuracy of employee master data and payroll inputs, for approving each payroll run before it is executed, for the lawful basis for processing, and for informing your employees about the processing of their data, including delivery of payslips via e-Boks where you select that method, and about the use of Deel where you activate global payroll or EOR.

17. Notices

Notices under this Agreement must be in writing. Notices to LedgerBee go to Edison Park 4, st., DK-6715 Esbjerg N, Denmark, and info@ledgerbee.com; notices to you go to the contact details on your Order Form. Email notice is effective when sent, provided no delivery failure is received.

18. Language, entire agreement and severability

Where we provide this Agreement in both Danish and English, the Danish version prevails in the event of inconsistency.

This Agreement — together with the Order Form, the DPA and the policies it references — is the entire agreement between the parties and supersedes prior discussions. If any provision is unenforceable, the remaining provisions stay in effect.